We have a 30-day refund policy, which means that you have a full 30 days after receiving your item to request a return.

Damages and Issues: If you find that an item is damaged, or if you received the wrong item, please contact us right away at info@hisway.shop. We will promptly assess the issue and take the necessary steps to make it right. Any damaged item will be replaced free of charge.

To be eligible for a return, your item must be in the same condition as when you received it— in its original packaging. Additionally, please ensure that you retain the proof of purchase sent by email.

Initiating a return is simple. Just contact us at info@hisway.shop to get the process started. If your return is accepted, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we can only accept returns for items that have been properly requested, so be sure to reach out to us before sending anything back.

For any questions or concerns regarding returns, you can always reach out to us at info@hisway.shop.

Non-Refundable Items: Digital Items and Gift Cards cannot be refunded.

Refunds: Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If your return is approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 10 business days have elapsed since we approved your return, please don't hesitate to contact us at info@hisway.shop for further assistance.